Shipping & returns

Each product page lists the regions its supply route reaches dependably. We only sell an item to an address inside those regions. If you need it somewhere else, send a request and the crew will look for a route that reaches you.

Every item shows an estimated delivery window, counted from the day your payment clears. Windows are estimates confirmed at sourcing time, not guarantees; customs, carrier delays and public holidays can add time.

Items may ship from different partners and arrive in separate parcels.

When your order ships we email you tracking details, and they appear on your order page.

Prices are in US dollars. Import duties or taxes charged by your country, if any, are not included and are payable by you on delivery, unless the product page says otherwise.

Reserving an item before checkout opens is free and commits you to nothing. After payment, you can cancel for a full refund until the order has been placed with our partner; write to us with your order reference as soon as possible.

Tell us within 14 days of delivery, with your order reference and a photo. We'll replace the item or refund it in full, including shipping. If we need it back, we'll tell you how and cover the return postage.

You can return an unused item in its original packaging within 14 days of delivery. Contact us first for the return address; return postage is paid by you, and we refund the item price within 10 days of receiving it.

If your order hasn't arrived 15 days after the end of its delivery window, tell us and we'll trace it. If it can't be found, we'll send a replacement or refund you in full.

Refunds go back to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.